HOW DO I RETURN AN ITEM?
If you are not happy with your purchase and wish to return an item, please contact us within
7 days from receiving your order.
Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
❌ Returned items must be in original packaging, including any accessories, manuals, and documentation. Otherwise return will not be approved.
❌ Products that have been personalized cannot be refunded or exchanged.
❌ For products purchased from authorized retailers, please get in touch with them directly for returns.
If the condition of the product shipped back to us is not in acceptable condition we reserve the right to not refund or exchange.
WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?
Please contact our Customer Support team (Contact Us Page) to start the return process.
Please include the following information:
• Order number
• Proof of purchase
• Video or photo of the faulty product (if applicable)
• Complete delivery address
• Contact telephone number
HOW LONG IS THE RETURNS PROCESS?
Processing returns may take up a week business days from the day we receive your return.
We will email you to confirm once your return has been processed.
For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.
WHEN WILL I RECEIVE MY REFUND?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7 business days of receipt of the
returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven’t received a credit for your return yet, here’s what to do:
Contact the bank/credit card company. It may take some time before the refund is posted to your account.
HOW DO I CHANGE OR CANCEL MY ORDER?
Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or cancelled.
HOW CAN I CONTACT PetShopWiz?
You can simply email us at [email protected] where our customer service team will be happy to help you with whatever you need!
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
WHEN WILL MY ORDER BE PROCESSED?
All orders are handled and shipped out from our business warehouse. Please allow extra time for your order to be processed during holidays and sale seasons.
We processes orders between Monday and Friday. Orders will be processed within 3-5 business days from the order date and shipped the next day after the processing day.
Please note that we don’t ship on weekends.
HOW LONG WILL IT TAKE TO RECEIVE
Once you place your order, please allow 3-5 business days to process your orders. After that, it will take 12 – 20 business days for delivery in the United States, and 15-30 business days for international orders (depending on location).